This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.
There is a lot of information here, but we want you to be fully informed about your rights, and how Hull Badminton Club uses your data. For example, we will explain how we combine data across Hull Badminton Club to build a single view of you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It is likely that we will need to update this Privacy Notice from time to time. You are welcome to check our website whenever you wish.
For ease throughout this Notice, ‘we’ and ‘us means Hull Badminton Club.
2. What is Hull Badminton Club?
We are a badminton club.
3. Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which an organisation may collect and process your personal data, including:
Performance of a contract
If you are a member with us, visited us, volunteer with us, entered into one of our competitions, made an online purchase or have purchased a ticket to one of our events, we have to collect and process your data in order to perform our contract with you.
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Hull Badminton Club to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in running and promoting badminton and which does not materially impact your rights, freedom, or interests.
For example, we will use your data to send you information relating to your membership of Hull Badminton Club
We also combine the history of many members to identify trends and ensure we can keep up with demand or develop new benefits/products/services.
We will also use your details to send you direct marketing information, telling you about benefits, products and services that we think might interest you.
4. When do we collect your personal data?
- When you become one of our members
- When you visit our club
- When you enter a tournament
- When you are selected for our teams
- When you visit any of our websites
- When you make an online purchase
- When you create an account with us
- When you visit our offices to meet one of the team
- When you contact us by any means with queries, complaints etc.
- When you ask one of our Partners to email you information about a product or service.
- When you enter prize draws or competitions
- When you choose to complete any surveys we send you
- When you’ve given a third-party permission to share with us the information they hold about you
- When you volunteer at our club
5. What sort of personal data do we collect?
- Your name, gender, date of birth, address, orders and receipts, email and telephone number, ethnicity information (if supplied). For your security, we will also keep an encrypted record of your login password.
- Details of your interactions with us, either at Hull Badminton Club or through one of our Partners
- For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, gift list and wish list choices, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us.
- Personal details which help us to recommend topics of interest.
- For example, tournaments, major events, elite programme players, grass roots, clubs. We’ll only ask for and use your personal data collected for the purposes of managing your membership or transaction activity and for recommending items of interest and to tailor your badminton experience with us. Of course, it’s always your choice whether you share such details with us.
- Payment card information
- To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
6. How and why do we use your personal data?
We need to use your personal data if you are one of our members / visitors/volunteers, in order to fulfil our obligations to you and provide you with our services and/or products.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you into one single view.
We then use this to present news, benefits, offers, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our members/visitors/volunteers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you will find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you have asked us to let you know when YONEX All England Championships tickets go on sale, we cannot do that if you have withdrawn your general consent to hear from us. Or we are unable to advise you when a new benefit to the membership programme is launched.
7. Combining your data for personalised direct communication
We want to communicate offers, benefits, services and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a member/visitor/volunteer, we combine your personal data gathered across the various websites and databases that we operate.
For this purpose we also combine the data that we collect directly from you with data that we obtain from other sources and hold a single view of your badminton interests.
8. How we protect your personal data
We know how much data security matters to all our members, volunteers, visitors. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
9. How long will we keep your personal data?
Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.
At the end of this period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and club planning.
10. Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.
Here is the policy we apply to those organisations to keep your data safe and protect your privacy:
- We provide only the information they need to perform their specific services.
- They may only use your data for the exact purposes we specify with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- If we stop using their services, any of your data held by them will either be deleted or
- rendered anonymous.
Examples of the kind of third parties we work with are:
- County Badminton Associations
- IT companies who support our website and other systems
- National Badminton Associations
- Insurance companies
- Ticket agencies
- Direct marketing companies who help us manage our electronic communications with you
- Data insight companies to ensure your details are up to date and accurate.
- International Badminton Associations
- Badminton Administration Committees
- Badminton Connected Administration Committees
We will only share your data with third parties for their own purposes in very specific circumstances.
11. What are your rights over your personal data?
You have the right to request:
- Access to the personal data we hold about you, free of charge (unless charges apply to us in fulfilling your request)
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- That you be “forgotten” or have your data erased, in certain situations.
- To have your data ported (that is, transmitted) directly to another organisation
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Club Committee at The Hull Badminton Club on firstname.lastname@example.org
To ask for your information to be amended please contact The Club Committee at The Hull Badminton Club on email@example.com
12. Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
13. Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
14. Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
15. How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
- Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from you other to remind you of your membership renewal at the appropriate time of the year
- If you have a member/customer profile account, log in to it and change your preferences
Contact the Club Committee at The Hull Badminton Club on firstname.lastname@example.org
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
16. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
17. Any Questions?
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Club Committee who will be pleased to help you:
Email us on email@example.com
Version Date: 19.04.2020